Thank you for choosing d’Spa to be your pet’s groomer.

Your pet is very important to us, and we would like to assure that every effort is made to make your pets grooming experience as safe and as pleasant as possible.

Please take 5 minutes to review the below information, and read over our terms of service.

Owner Information (name address, phone, email, etc)

Pet Details (breed, sex, age, description / distinguishing features, weight, last groom, flea treatment used and date, worming and date, behavioural issues or concerns (nervous, does not like paws touched, aggressive, barking etc), medications, medical conditions, allergies, skin concerns, epilepsy, joint stiffness, anything else we should know?

Veterinary details in an emergency (name and number), if regular vet unavailable we reserve the right to go to Southside. If necessary, d’Spa will transport your pet to the nominated Veterinarian. Any veterinary bills resulting from a pet being matted, elderly, aggressive or difficult temperament, or from a pre-existing or unforeseeable condition will be the sole responsibility of the owner. Your pet’s safety and comfort is our number one priority. Therefore, if our groomer feels that your pets safety will be compromised they will cease the groom and notify you immediately. In the event that an accident does occur, you will be notified.

Grooming instructions: I request that grooming be completed in accordance with the instructions outlined below and understand that whilst every effort is made to produce the desired visual effect, the final outcome may not be as I had visualised: … this area for owner to write instructions.

Terms of Service

Matted Pets: We firmly believe that grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary de-matting. We will notify you before short shaving your pet. If permission to short shave is denied, the groom will not be completed and you must collect your pet as they were left. There is a greater risk of nicking, scratching, cuts etc, during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the fur. d’Spa will not be held responsible for any injury sustained while grooming a matted pet, including any after effects. Our groomer and store staff will be more than happy to demonstrate effective brushing techniques for matting prevention.

Medical Conditions or Senior Pets: Please advise d’Spa of of any medical, physical or emotional issues, allergies, sensitivities, or pre-existing conditions. These conditions may include, but are not limited to, prior surgeries, hip and/or joint issues, warts, moles, ear infections or skin problems both current and as they arise.

Accidents: Although accidents are very rare, there is always a risk when dealing with pets. Grooming equipment can be sharp, and although we use extreme caution and care in all situations, possible accident could occur including cuts, nicks, scratches, quicking of nails etc. In most cases, this can happen when a pet is wiggling or moving around. Any incident, no matter how small, will be communicated to the pet owner.

Fleas: If fleas are found on your pet we will give a one off fee treatment at an additional cost.

 Muzzels: Muzzling does not harm your pet and protects both the pet and the groomer. In some cases, muzzling may even calm a stressed animal allowing the grooming process to continue. If your pet acts in a manner that our groomer feels is dangerous, d’Spa has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to.

 Dangerous/Aggressive Animals and Behavioural Issues: The owner must inform d’Spa if your pet bites, has bitten before, is aggressive, unpredictable and/or has any other behavioural issues, including nervousness. If the owner fails to notify us of any potential danger or behavioural issue, you can and will be liable for all medical fees, out of work compensation, as well as any and all property damage. We will make every reasonable attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to muzzle any pet for their safety and ours.

 Collecting Your Pet: When dropping off your pet, you will be advised of a timeframe we anticipate completion of services. Please keep in mind that grooming can be a very time consuming and unpredictable process depending on pet’s behaviour, as well as condition of the coat, and when clients arrive for the appointments. We will do our best to manage to the approximated time given, but please understand that factors outside of our control can influence how long the process may take. We do not hold responsibility for anything that happens to your pet whilst awaiting collection. Unfortunately, we cannot keep pets longer than their grooming time allocation.

Additional fees of $25 per hour apply to pets picked up after their grooming time slot allocation.

All Pets: We have created a space and work flow, designed to minimise discomfort and stress for your dog. However it is important to consider that bathing and grooming procedures can sometimes be stressful, especially for a senior pets or pets with health problems. Grooming can expose hidden medical problems as well as potentially aggravate an existing one. Pets with health problems have a greater risk of injury, and thus these pets will be groomed for comfort and cleanliness. d’Spa will not compromise a dogs health or wellbeing to achieve the perfect groom. d’Spa is not responsible for accident or injury to elderly or health-compromised pets during their grooming. By signing below, the owner agrees that. d’Spa has permission to groom their senior or health compromised pet and has discussed any and all (past and present) health problems  to the best of their ability.

Whether your dog is senior or not, please notify our grooming team of any medical conditions prior to your dogs appointment. d’Spa will not be held responsible for any health conditions that are not disclosed prior to grooming. We reserve the right to decline grooming services. d’Spa will not be held responsible for any underlying skin conditions revealed by, or during grooming. d’Spa will not be held liable for any injury or illness whilst on d’Spa premises and expressly waives any and all claims against d’Spa or it’s employees for any loss, injury or illness to themselves or their pets while in their care. d’Spa agrees to provide services in a reliable, safe and trustworthy manner.

Imagery: d’Spa will take photos of your pet before and after. This is part of our treatment process. We reserve the right to use these imagery for website, social media, advertising and education.

Satisfaction: Your satisfaction is important. If you are unhappy for any reason, and would like something adjusted, we will be happy to work with you when you pick up your pet from their appointment. However, once you take your pet home, we will only return accept visits for adjustments 24 hours after your appointment. Any adjustments requested after this time will be charged a grooming fee.

Agreement to d’Spa Terms: By proceeding with your booking, you indicate that you understand and agree to our terms of service. You also agree that you release Head To Tail Pets, its owners, employees and affiliates from all liabilities, expenses, damages and costs resulting from any service provided or injury (including death) to your pet(s) while in our care or afterward.